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Buying secondhand

We want to understand what it would take to make local pickup worth it for you.

You spot a piece you love for $18 on an app. To get it, you pick it up from a nearby dry cleaner instead of paying shipping. How far would you travel?

Under 0.5 mi 0.5–1 mi 1–2 mi Over 2 mi I wouldn't do this

Which would you choose?

Option A $18 item + $7 shipping Arrives in 3–5 days, sometimes longer

Option B $18 item + $2.50 local fee Pick up from a dry cleaner within 1 mile — available tomorrow

Neither — depends on the item

Has safety ever stopped you from buying or selling locally — like on Facebook Marketplace or OfferUp?

Yes, definitely Sometimes No

If the item was professionally dry cleaned before you picked it up, would that make you more likely to buy?

Yes, much more likely Somewhat more likely No difference

Selling secondhand

We want to understand what would make selling through Reworn worth the trip.

You have 3–5 items to sell. A dry cleaner near you accepts drop-offs — zero seller fees, you get paid when a buyer picks up. Would you use this?

Yes, definitely Maybe No

How far would you travel to drop off items to sell?

Under 0.5 mi 0.5–1 mi 1–2 mi Over 2 mi I wouldn't do this

What's your biggest frustration with selling secondhand today? (pick all that apply)

✓ No-shows from buyers ✓ Safety concerns ✓ Shipping is a hassle ✓ Prices are too low ✓ Takes too long ✓ Platform fees too high

One last thing

This one matters most — we'd rather know what wouldn't work than find out after launch.

What's the main thing that would stop you from using a service like Reworn? (pick all that apply)

✓ Too far to travel ✓ I'd rather get it delivered home ✓ Don't trust item quality ✓ Dry cleaner hours don't work for me ✓ Don't have enough to sell ✓ Don't trust new apps with payments ✓ Nothing — I'd use it

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Buying secondhand

Selling secondhand

One last thing

Want to know when we launch?

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